Shipping Policy
Last updated: October 12, 2026
This Shipping Policy explains how FireVora ("FireVora," "we," "us," or "our") processes, ships, and delivers orders placed on https://firevora.com. It should be read together with our Terms and Conditions of Sale and Use and our Return and Refund Policy.
1. Order Processing
Once you place your order, you will receive a confirmation email at the address you provided. This email confirms that we have received your order.
Orders are processed within 1 to 2 business days. Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed after business hours, on weekends, or on holidays are processed on the next business day.
If an item is out of stock or unavailable after you order, we will email you promptly. If a product becomes unavailable, the affected item will be cancelled and refunded as described in our Terms.
2. Delivery Time
After your order has shipped, the estimated delivery time is 3 to 5 business days. Taken together with processing, most orders arrive roughly 4 to 7 business days after you place them.
Delivery times are estimates, not guarantees. Once a package is in the carrier's hands, we cannot speed up its delivery. Delays may result from carrier disruptions, severe weather, high-demand periods (such as Black Friday and the holiday season), or other events beyond our control. If you have a deadline, please order early. We will contact you if we learn of a significant delay.
3. Shipping Costs and Destinations
Shipping costs, where applicable, are calculated and displayed at checkout before you pay. We currently ship to addresses in the United States. Please make sure your shipping address is complete and accurate, since we are not responsible for failed or delayed deliveries caused by incorrect or incomplete address information.
4. Tracking Your Order
When your order ships, we will email you a tracking number so you can follow your package. If you have not received tracking information within 8 business days of placing your order, please contact us at contact@firevora.com with your order number.
5. Small Parcels and Large or Heavy Items
Smaller items are generally shipped by standard parcel carrier. Larger or heavier items, including some fireplaces and inserts, may be shipped by freight carrier. For freight deliveries:
- the carrier will contact you to arrange a delivery appointment, so please provide a working phone number at checkout;
- an adult should be present at delivery to inspect the shipment and sign for it;
- delivery is typically to the curb or the first point of entry at your address and does not include inside delivery, unpacking, installation, or removal of packaging, unless we have told you otherwise before your purchase; and
- if you miss a scheduled appointment, the carrier may charge redelivery or storage fees, which will be your responsibility.
6. Inspecting Your Delivery
Please inspect your package as soon as it arrives.
For freight deliveries, before signing:
- Take photos of the packaging before accepting it.
- Check the number of packages against the paperwork.
- Look for visible damage. If you see any, write "Damaged" on the delivery receipt (also called the bill of lading). If you cannot fully inspect the contents at the time, write "Subject to final inspection."
- Do not sign as "clean" if you have concerns, since this can make a damage claim more difficult.
We generally recommend accepting a damaged shipment with the damage noted, rather than refusing it, because refusals often cause delays and extra redelivery charges.
For all deliveries, if anything is damaged, defective, or missing, please contact us within 48 hours of delivery at contact@firevora.com, including your order number and clear photos of the product and packaging. Keep all original packaging until your claim is resolved. We will then offer a replacement or a refund, as described in our Return and Refund Policy.
We recommend scheduling installation only after your product has been delivered and inspected. FireVora is not responsible for installation or labor costs, or project delays, caused by delayed or damaged shipments.
7. Lost or Missing Packages
If your tracking shows that your package was delivered but you cannot find it, first check around your property and with neighbors or household members. If it still cannot be located, contact us at contact@firevora.com within 7 days of the delivery date, and we will open an inquiry with the carrier. Resolving a carrier inquiry can take some time, and we will keep you updated.
8. Customs, Export, and Forwarding
Our orders are intended for delivery within the United States. If you use a freight forwarder or send the product outside the United States, we are not responsible for any damage, loss, or additional charges that occur after the product leaves our carrier's delivery to your forwarder.
9. Contact Us
Questions about your shipment? We are happy to help.
FireVora 103 North East Avenue Panama City, Florida 32401 United States
Email: contact@firevora.com