Return and Refund Policy

Last updated: October 12, 2026

At FireVora, your satisfaction matters to us. If your purchase doesn't meet your expectations, our return policy is designed to be simple and transparent.

This policy should be read together with our Terms and Conditions of Sale and Use.

1. 30-Day Returns

You may return a product for any reason, without having to justify your decision, within 30 days of the date you receive your order.

To be eligible for a return, the product must be:

  • new and unused,
  • returned in its original packaging,
  • complete (including all accessories, manuals, and documentation), and
  • in perfect, resalable condition.

Returns showing signs of use, installation, damage, or with missing parts or incomplete packaging cannot be accepted.

2. Non-Returnable Items

For reasons of hygiene, customer protection, or the nature of the product, the following items cannot be returned:

  • Items that have been opened where the packaging is intended to protect the product
  • Custom or personalized items
  • Products damaged after delivery
  • Incomplete products or products with missing parts
  • Gift cards

If you are unsure whether an item is eligible, our customer service team can guide you before you send anything back.

3. How to Return an Item

Step 1 — Contact us

Before sending anything back, please email us at contact@firevora.com with:

  • your order number,
  • the product(s) concerned, and
  • the reason for the return.

Our team will reply within 24 business hours.

Step 2 — Receive your return instructions

We will send you:

  • the return address,
  • packing instructions, and
  • where applicable, a prepaid return label.

Step 3 — Ship the package

Please pack the product carefully to prevent damage during transit. We recommend using a trackable shipping method and keeping your proof of shipment. Please do not send a product back before contacting us, as unauthorized returns may not be processed.

4. Return Shipping Costs

FireVora errors (defective item, order preparation error, missing item): We cover 100% of the return shipping costs.

Change of mind: Return shipping costs are the responsibility of the customer.

Original shipping charges are not refunded, except in the case of an error on our part.

5. Refunds

Once we have received and inspected your return, we will process your refund within 10 business days.

Refunds are issued to the original payment method used for the order, unless you expressly agree to a different method. Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement.

If a returned product is not in the condition required by this policy, we may refuse the refund or reduce it to reflect any loss in value of the product.

6. Products Received Damaged

If your package arrives damaged, or you notice a visible defect when you open it, please contact us within 48 hours of delivery at contact@firevora.com, with photos attached. We recommend also noting any visible damage with the carrier at the time of delivery.

We will promptly offer you either:

  • a replacement, or
  • a refund,

depending on your preference.

7. Exchanges

We do not offer direct exchanges. To exchange an item, please follow the return process above to return the product and receive a refund, then place a new order on our store for the replacement product.

8. Customer Service

We are happy to help with any question about your returns, products, or orders.

FireVora 103 North East Avenue Panama City, Florida 32401 United States
Email: contact@firevora.com

We reply within 48 business hours.